Senior Solutions Engineer

Summary

Join Pindrop, a leader in voice authentication and fraud prevention, as a Senior Solutions Engineer. This remote US-based role involves providing technical pre-sale support to sales teams, acting as a subject matter expert, and generating new license revenue. You will advise organizations on process improvements, develop presentations, conduct product demonstrations, and collaborate with other teams. Success requires strong technical skills, consultative selling abilities, and experience in contact center technology. Pindrop offers competitive compensation, unlimited PTO, comprehensive health benefits, and a supportive remote-first work environment.

Requirements

• 10+ years of sales engineering experience, closing $1M+ deals
• Proven consultative selling of very large, complex deals
• Excellent presentation and communication skills with executive presence and confidence
• Deep Technical background with specific experience in Contact Center technology in large Enterprise including Banking, Brokerage, Insurance, and Retail market sectors
• Understanding of APIs
• Experience with contact center solutions is required, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing solutions
• Able to thrive in a fast-paced, dynamic environment and solve complex technical challenges creatively
• Adept at working on a remote team and fostering a collaborative environment
• A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines
• Fearless, thoughtful, clear and transparent, curious and inquisitive, open-minded, and persistent

Responsibilities

• Provide technical pre-sale support to sales teams to achieve assigned sales goals
• Act as a subject matter expert for Pindrop’s expanding portfolio of solutions
• Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments
• Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies
• Gain trust and influence customer buying process with technical knowledge and consultative selling skills
• Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI
• Conduct product demonstration to customers and lead successful proof of value (POVs)
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership
• Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents
• Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed
• Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities
• Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans
• Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com

Preferred Qualifications

• You instill trust both internally and externally, you understand when to lean in versus supporting from a distance
• You are a winner and a fighter: You do not take no for an answer or accept things as they are, rather you are persistent. You ask not why, but why not with curiosity and determination
• You are passionate and desire to work at an early-stage, high-growth company with a growth mindset
• You have strong acumen in both business and technology and you have the ability to effectively articulate solution value propositions
• You are strategic at heart and you also “roll up your sleeves” and get into the weeds when needed
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and positive, and believe that you can make any problem into a solution
• You are resourceful, excited to uncover and implement innovative solutions, and deliver results
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

Benefits

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from – including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave – Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One Time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine