Associate Staff Engineer

Summary

Join Nagarro, a rapidly growing Digital Product Engineering company, as a Zendesk expert. You will leverage your 5+ years of experience in delivering consulting services and customer support within the Zendesk platform. Responsibilities include designing and developing solutions, writing high-quality code, and mentoring team members. Proficiency in Zendesk configuration, REST/JSON APIs, and JavaScript/Python is crucial. A Bachelor's or Master's degree in a related field is required. Zendesk certification is preferred. Nagarro offers a dynamic and non-hierarchical work culture.

Requirements

• Total Experience 5+ years
• Strong working experience in delivering consulting services and customer support in Zendesk
• Proficiency in implementing and configuring Zendesk for email, chat, and Talk workflows
• Experience with REST and JSON API implementation
• Hands-on expertise in Zendesk Apps development
• Proficiency in scripting languages like JavaScript or Python
• Experience in customer service systems, processes, and addressing support challenges
• Excellent communication, interpersonal, analytical, presentation, and problem-solving skills
• Ability to learn tools from documents and videos
• Strong experience in building UIs using JavaScript, CSS, and HTML with frameworks/libraries
• Clarity of thought and strong communication skills to effectively pitch solutions
• Ability to explore and grasp new technologies
• Experience in mentoring team members in projects and helping them keep up with new technologies
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Responsibilities

• Write and review great quality code
• Understand the clients business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements
• Map decisions with requirements and be able to translate the same to developers
• Identify different solutions and being able to narrow down the best option that meets the clients requirements
• Define guidelines and benchmarks for NFR considerations during project implementation
• Write and review design document explaining overall architecture, framework, and high-level design of the application for the developers
• Review architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
• Develop and design the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
• Understand and relate technology integration scenarios and applying these learnings in projects
• Resolve issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken
• Carry out POCs to make sure that suggested design/technologies meet the requirements

Preferred Qualifications

Zendesk Certification