Associate Technical Writer

Summary

Join Protegrity's dynamic team as an Associate Technical Writer! You will be responsible for creating, updating, and reviewing technical documentation, including user guides, reference guides, and programming guides for our data security software. You will also provide editorial support for various marketing and internal materials. This role requires a strong technical background, excellent writing skills, and the ability to explain complex concepts clearly. The position offers a competitive compensation and benefits package, including health benefits, paid time off, and a bonus incentive plan. The role is fully remote, with occasional on-site meetings as needed. Protegrity is committed to fostering a diverse and inclusive workplace.

Requirements

• Bachelor's degree in English, Communications, Technical Writing, or a related field
• 2 years relevant experience writing highly technical software documentation targeted to audiences of various skill levels
• Strong attention to detail and ability to work independently
• Ability to understand and explain complex technical concepts in a clear and concise manner
• Ability to be immersed in the technology and very quickly develop product knowledge
• Excellent command of written and spoken English language, including software development vocabulary
• Exhibit excellent analytical and problem solving skills
• Familiarity with the Markdown markup language
• Expert knowledge of the Microsoft Office suite
• Experience creating graphics using PowerPoint, Visio, SnagIT or other drawing tools

Responsibilities

• Organize material, write, edit, and publish new and existing product documentation for a sophisticated security technology user audience
• Work with Documentation Manager to participate in efforts to peer review, restructure, optimize, improve, and expand the product documentation set
• Participate in efforts mentor junior writers in documentation activities
• Interpret product specifications and incorporate into product documentation
• Work with Product Management, R&D, and QA teams to gather documentation requirements
• Interview and interact with R&D and QA teams to interpret product specifications
• Gather information and research material to develop an in-depth knowledge of product technologies
• Create graphics and illustrations such as process and data flows
• Contribute content for presentations, white papers, web pages and any materials used for internal or external communication about Protegrity products

Preferred Qualifications

• Strong technical educational background, Software engineering or QA background, a big plus!
• Experience with source control tools, such as, Subversion, GIT
• Experience in generating HTML (web) product help, and online help
• Prior experience in writing and editing product and service documentation for data security software products
• Experience in developing training materials for technology users
• Experience in working with offshore authors and engineers
• Experience with wikis and task tracking systems, ideally Confluence and JIRA
• Experience with bug tracking systems such as JIRA
• Familiarity with Agile methodologies and software development lifecycle

Benefits

• Health Benefits (Health/Dental/Vision)
• Paid Time Off (PTO) & Flexible Fridays with approval
• Annual Bonus Incentives
• Commission Plan with accelerators
• Short- and Long-Term Disability
• Work on global projects with diverse, energetic, team members who respect each other and celebrate differences
• Remote workforce
• Ongoing learning & development