Envato is hiring a
Author Success Team Lead
Envato
π΅ ~$70k-$80k
πRemote - Mexico
Please let Envato know you found this job on JobsCollider. Thanks! π
Summary
The job is for an Author Success Team Lead at Envato, a global community platform that helps creatives complete their projects. The role involves leading the daily operations of the team, improving the author experience, and maintaining strong relationships with high-value authors. The position requires excellent communication skills, proven customer service team leadership, and 5+ years of customer service experience with 2+ years of team management/team leader experience.
Requirements
- Excellent communication skills, both written and verbal
- Proven customer service team leadership in a fast-paced environment
- 5+ years customer service experience
- 2+ years team management/team leader experience in a customer service/office environment
Benefits
- 30 days - Christmas Bonus
- 12 vacation days (from the first year)
- 100% holidays bonus
- Private Health Insurance (SGMM)
- 5% Grocery Coupons (With legal cap)
- 5% Savings Funds (Fondo de Ahorro)
- Internet/electricity allowance (monthly paid)
- Profit-share, Mexican entity
- Round trip tickets around Mexico to a place you havenβt been twice a year
- Unlimited ebooks
- Paid for educational courses that relate to your work
- Top line equipment
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Please let Envato know you found this job on JobsCollider. Thanks! π