Remote Author Success Team Lead

Summary

The job is for an Author Success Team Lead at Envato, a global community platform that helps creatives complete their projects. The role involves leading the daily operations of the team, improving the author experience, and maintaining strong relationships with high-value authors. The position requires excellent communication skills, proven customer service team leadership, and 5+ years of customer service experience with 2+ years of team management/team leader experience.

Requirements

• Excellent communication skills, both written and verbal
• Proven customer service team leadership in a fast-paced environment
• 5+ years customer service experience
• 2+ years team management/team leader experience in a customer service/office environment

Benefits

• 30 days - Christmas Bonus
• 12 vacation days (from the first year)
• 100% holidays bonus
• Private Health Insurance (SGMM)
• 5% Grocery Coupons (With legal cap)
• 5% Savings Funds (Fondo de Ahorro)
• Internet/electricity allowance (monthly paid)
• Profit-share, Mexican entity
• Round trip tickets around Mexico to a place you haven’t been twice a year
• Unlimited ebooks
• Paid for educational courses that relate to your work
• Top line equipment