Auto Account Manager

Summary

Join Zopa as an Auto Account Manager and play a key role in growing and maintaining strong partnerships with our dealer and broker networks. You will serve as the main point of contact for assigned accounts, building trusted relationships and delivering excellent service. This role involves growing the Zopa Auto Finance program by developing new accounts, ensuring timely solutions, and communicating progress to stakeholders. You will lead regular business reviews, monitor key account metrics, maintain accurate records, and collaborate with the sales team to identify growth opportunities. The position requires strong communication, stakeholder management skills, and a deep understanding of the auto finance industry. Regular travel within the North East is required, although the role is primarily remote.

Requirements

• You bring a strong network of dealers from your experience in the auto finance industry
• You have experience in account management and understand auto trade language and processes
• You’re an empathetic and confident communicator, committed to delivering seamless service
• You’re skilled in stakeholder management and comfortable working with people at all levels
• You hold a full UK Driving Licence (with fewer than 6 points)

Responsibilities

• Serve as the main point of contact for assigned partner accounts
• Build trusted, consultative relationships with key accounts and stakeholders
• Grow the Zopa Auto Finance programme by developing new accounts within your network
• Ensure timely and effective delivery of solutions aligned with partner goals
• Communicate progress of monthly/quarterly initiatives with stakeholders
• Lead regular business reviews with partners to evaluate performance and opportunities
• Monitor key account metrics such as volume, credit quality, and pricing
• Maintain accurate records and insights in Salesforce
• Collaborate across the sales team to identify growth opportunities
• Address partner needs and manage escalations professionally
• Help shape the Auto Ops team by contributing industry knowledge
• Host webinars and training workshops for partners
• Ensure compliance with internal processes, audits, and controls
• Work closely with the Commercial Team to support the Auto Partner Success strategy

Benefits

• At Zopa we value flexible ways of working
• We value face-to-face collaboration and a good work-life balance
• This hybrid role requires you to come to our London office 2-3 days a week
• You'll also have the option of working from abroad for up to 120 days a year!*