Remote Automation System Service Engineer

Summary

Join Rittal Automation System Service Engineer team and contribute to innovation and efficiency in industrial and IT enclosures, racks, and accessories design and manufacturing.

Requirements

• B.S. degree with major in Electrical or Electronic Engineering or equivalent training required
• Technical certification with PLC or CNC Controls or computers a plus
• Five plus years work experience in Controls Engineering or CNC Machines with plant floor experience required
• Knowledge of pneumatics and vacuum systems, electricity (AC/DC), step up/step down transformers, single and three phase power up to 460 volts, linear actuator motors
• Working knowledge of CAD/AutoCAD drawing for importing customer documentation into the RAS software
• Must be able to visually communicate concepts, reading drawings and be very detailed
• Working knowledge of PLC logic and process troubleshooting
• Basic understanding of drilling, tapping, and milling of metal parts and the ability use measurement instruments
• Working knowledge of NEC and ANSI codes
• Working knowledge of NC programing language
• Conversational and technical knowledge of the German language is a plus
• Experience with Microsoft products, including working knowledge of Word and Excel
• Ability to ask for and follow supervisor’s instructions
• High level of interpersonal skills to work effectively with technical as well as non-tech personnel
• Ability to work independently as well as a member of multi-functional team
• Excellent Verbal and written communication skills
• Interpersonal, problem-solving, decision making skills, ability to concentrate and pay close attention to details and handle multiple tasks simultaneously

Responsibilities

• Provides daily support to Rittal’s customers and Rittal Outside Sales Engineers as it relates to Rittal Automation Systems (RAS) machines or supplemental products
• Trouble shoot via phone or on-site the end customer concerns as they arise in a timely manner to meet and exceed company targets
• Supports customers by being “on call” as needed
• Support the implementation, installation and repairing of RAS machine
• Train customers on the operation of RAS machines and software interfaces
• Assist with setup and demonstration of RAS machines during trade show and customer events
• Strives for continuous improvement of equipment and processes by giving feedback that will improve the reliability and technology
• Coordinate other sub-contractors as needed during installation, repairs
• Available for extensive travel to customer locations in North America (including Canada and Mexico) and Germany - up to 75%
• On-going communications with Rittal Headquarters and Kiesling located in Germany regarding products, quality or any other issues regarding RAS

Benefits

What we offer is an opportunity to be a part of a team that increases the optimization and efficiency of our Global Company