Senior Field Service Engineer

Summary

Join RefleXion as a Senior Field Service Engineer, providing comprehensive mechanical, electrical, and electronic repairs on medical linear accelerators. This customer-focused role requires extensive travel throughout the US, with a preference for candidates based in the greater Los Angeles area. You will install, maintain, and repair equipment, troubleshoot issues, and provide excellent customer service. The position demands expertise in complex electro-mechanical devices and strong problem-solving skills. RefleXion offers a competitive compensation package, including benefits and stock options, in a dynamic and supportive start-up environment.

Requirements

• Associate degree in electronics, engineering, or related discipline or equivalent on-the-job training and experience
• 5+ years of field service engineer/technician experience with complex, electro-mechanical devices
• Proven ability to diagnose and resolve problems on complex, electro-mechanical devices, using highly sophisticated software and hardware
• Proficient in the use of test equipment and hand tools including oscilloscopes, multimeters, and electrical safety testers
• Good computer and software skills, such as working knowledge of MS Windows and Linux operating systems and control systems networking
• Able to travel up to 75% of the time
• Must be able to lift 50 lbs
• A valid driver’s license and an acceptable, clean driving record
• Able to climb ladders, kneel, or crouch occasionally, as required
• Work safely in confined areas in the presence of: HVDC up to 100kV; 480V/3ϕ, 100kW AC power distribution; high-energy ionizing radiation; high pressure pneumatics; and heavy rotating machinery
• Willing and able to be available by cell phone 24/7 and to be on-call, travel and/or work evenings and weekends if needed
• Ability to learn new software tools quickly

Responsibilities

• Ensure customer satisfaction through implementation of effective and efficient service activities
• Install, maintain, repair, upgrade, and test equipment in a clinical environment, within time requirements established by service management and/or customer
• Provide planned maintenance in accordance with published procedures
• Maintain performance and service records on the equipment
• Troubleshoot and repair equipment with minimal, and/or remote, support
• Timely and professionally handle field service calls and issues, triage with headquarters as appropriate
• Communicate with the customer and account executive to ensure satisfaction and implement any necessary corrective actions
• Timely and accurate submission of service reports, timesheets, expense reports, film badges and other paperwork as assigned
• Economic use of replacement parts and managing the returns process
• Responsible for managing stock and maintaining tools so they are compliant and in good order
• Provide feedback to Engineering for service-related product improvements
• Other duties as assigned

Preferred Qualifications

• 7+ years experience as a field service engineer/technician experience with medical device equipment, medical linear accelerator or diagnostic equipment (CT, PET, or MRI scanners) preferred
• Previous experience at working onsite at the clinic a plus
• Experience working in a compliance-oriented and highly regulated environment preferred

Benefits

• Flexible work location and schedule available for many positions - see above for specific work location for this position
• Competitive compensation and Pre–IPO stock option packages
• Medical (both HMO and PPO options), Dental and Vision
• Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (DCFSA)
• Pre-tax Commuter Benefits
• Participation in the Company-provided vehicle program
• Employee Assistance Program (EAP)
• 401(k)
• 3 Weeks/Year PTO Accrual rate to start and 12 Paid Company Holidays
• Employer paid Life Insurance, short-term and long-term disability
• RefleXion Benefit Hub –Company exclusive discounts and deals on a variety of sites and items
• Weekly catered on-site lunches as well as kitchens filled with a variety of healthy and delicious food and drinks – including an espresso machine and panini stations!
• Employee Events – Variety of Workshops, Lunch ‘n Learns, Financial Wellness education, Regular “Coffee Chats” with Executive Leadership, Scavenger Hunts, Company Milestone celebrations and more!
• Electric car charging stations on site