Aws Service Delivery Manager

Summary

Join us as a Cloud Service Delivery Manager in Pune! This role requires 10+ years of experience and is fully office-based. You will oversee the entire lifecycle of cloud services, ensuring smooth delivery, optimal performance, and cost efficiency. Key responsibilities include designing cloud strategies, managing migrations, monitoring service levels, and collaborating with stakeholders. You will act as the primary point of contact for cloud service issues and drive continuous improvement initiatives. This position demands expertise in cloud architecture, service level agreements, and strong problem-solving skills. Success requires excellent communication and stakeholder management abilities.

Requirements

• 10+ years of experience
• Deep understanding of cloud computing platforms (AWS,)
• Expertise in cloud architecture design, deployment, and management
• Proven experience in service level agreement (SLA) management
• Strong problem-solving and troubleshooting skills
• Excellent communication and stakeholder management abilities
• Familiarity with ITIL or other service management frameworks
• Knowledge of security best practices in cloud environments

Responsibilities

• Design and optimize cloud architectures based on business requirements
• Evaluate different cloud service providers and select the most suitable options
• Develop and implement cloud migration plans to move workloads to the cloud
• Monitor cloud service performance and ensure adherence to service level agreements (SLAs)
• Proactively identify and resolve potential issues before they impact operations
• Manage incident escalation processes and communicate effectively with stakeholders during critical situations
• Analyze cloud usage patterns to identify cost-saving opportunities
• Implement cost optimization strategies, such as right-sizing instances and utilizing reserved instances
• Track cloud spending and provide cost reports to stakeholders
• Ensure cloud services comply with relevant security standards and regulations
• Collaborate with security teams to implement appropriate access controls and data encryption mechanisms
• Build and maintain relationships with key stakeholders across the organization, including business owners, IT teams, and cloud service providers
• Communicate cloud service updates and changes effectively
• Address client concerns and provide timely support
• Identify areas for improvement in cloud service delivery processes
• Lead initiatives to optimize cloud operations and drive efficiency
• Stay updated on emerging cloud technologies and best practices