3GC Group is hiring a
Azure Systems Engineer in Worldwide

Summary

The job involves being a key member of a global support team for games, ensuring their operational continuity by responding to customer requests and troubleshooting technical issues in an Azure environment. The candidate should have experience in hosting/IaaS/cloud products and services, Linux and Windows server administration, and a self-managed work style.

Requirements

• Have experience with hosting/IaaS/cloud products and services in a customer-facing technical support capacity
• 5-8 years progressive responsibility in helpdesk environment
• Have deep experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.)
• Be self-managed, responsible and highly productive individual - known by others for getting things done right the first time
• Have a keen curiosity about programming or tinkering with your own code-based projects!
• Have experience working as part of a global shift-orientated team with handovers of information
• Have a fully functional and up-to-date computer with which to perform duties
• Be willing to install next-generation endpoint protection on the computer
• Have US citizenship
• Be willing to work on-site in the LA area

Responsibilities

• Ensure a detailed understanding and troubleshooting of user’s needs, responding to customer requests and tickets within contractually committed SLA
• Monitor, manage and maintain daily activities of Azure environments, respond and address system alerts
• Assist with resource provisioning, migration, configuration in Azure
• Manage cloud networking and security (Firewalls, NSG’s, ASG’s, WAF’s)
• Be comfortable raising issues to relevant technical teams where vital, as well as supporting users and internal teams by assuming relevant roles within a defined incident management process
• Respond to sophisticated tickets, navigating difficult scenarios that may require you to work across multiple teams

Benefits

This is a remote (work from home) job