Future is hiring a
B2B Client Success Manager

Summary

Join our dynamic Client Success team as a Client Success Manager, overseeing delivery tasks across various commercial programs. Collaborate with multiple departments, execute cross-platform marketing programs, prepare reports, measure project performance, and monitor campaign performance. Requires familiarity with Future B2B brands, experience in client-facing roles, and digital knowledge.

Requirements

• Be familiar with Future B2B brands and immersed in Internet culture
• Three or more years experience working for an agency (media, digital or creative) or media company in a client facing role
• Experience with paid social media campaigns and content creation teams
• Digital-knowledgeable, with understanding of virtual networking tools, G-suite and Microsoft products

Responsibilities

• Execute cross-platform custom marketing programs
• Execute on deliverables, including the editorial, email, ad delivery, trade marketing, audience development and business intelligence
• Prepare reports for our teams and external clients regarding status and success of projects in collaboration with multiple teams
• Measure project performance using appropriate tools and techniques, reporting and escalating to senior management
• Monitor campaign performance and make strategic recommendations

Benefits

• Huge opportunities to learn and develop
• Professional qualifications, exposure to incredible business projects or informal lunch & learns
• Fantastic culture where we really do care about our people and want everyone to succeed
• Health insurance (medical, dental, vision care)
• Unlimited holiday
• Profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus