Remote Client Success Manager

Summary

Rise25 is seeking a Client Success Manager to manage client relationships, provide strategic advice, and implement strategies for their podcast service. The role requires proven expertise in project management, client relationship building, and prioritizing multiple projects. Experience in business development, accountability coaching, or a related field is beneficial. The position is remote and self-paced, with at least 20 hours per week commitment.

Requirements

• You are quick with communication via email and phone
• You are nice – we spend a lot of time working so we want to be on a team with nice people
• You are passionate about helping B2B clients to get referrals and clients using podcasts
• You are able to hold clients accountable
• You are able to strategize with clients

Responsibilities

• Be the project leader and primary client contact in managing all phases of the strategy behind the podcast and utilization of the podcast as a tool for business development
• Develop a strong relationship with the client and provide insight and ideas
• Develop new business with existing clients and/or identify areas of improvement
• Provide leadership and direction for day-to-day project operations and provides guidance to other members of the team (i.e. writers, editors, developers, etc.)

Preferred Qualifications

Bonus points if you have been involved in some way with podcasting, radio, or other related media activity (but not required)

Benefits

• Monthly Book and Masterclass Club meetings
• Monthly video team meetings
• New team member mentoring sessions