Remote Senior Customer Success Manager

Summary

Join us as a Customer Success Manager (CSM) at Bloomreach, where you'll help top e-commerce businesses boost their performance by disseminating data-driven approaches and building long-term relationships with clients.

Requirements

• 3-5 years of work experience
• Ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing
• Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on
• Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction
• In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast
• Knowledge of e-commerce, marketing and the current trends in the industry
• Working proficiency in English

Responsibilities

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• The role of CSM is to act as a guardian for both, client & Engagement product
• On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation
• As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy
• On the other hand, the CSM should ensure that the cooperation is a win-win for both sides

Preferred Qualifications

Working proficiency in French, Spanish or Polish

Benefits

• Starting salary of €2000 per month
• Restricted stock units and other benefits
• Flexible working hours to accommodate your working style
• Remote work with several Bloomreach Hubs available across three continents
• 5 paid days off to volunteer
• $1,500 professional education budget on an annual basis
• Employee Assistance Program with counselors for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Employee referral bonus of up to $3,000 paid out immediately after the new hire starts