Remote Enterprise Billing Success Manager (B2B SaaS)

Summary

Join Prompt as Enterprise Billing Success Manager and become a billing expert to customers via our support channel, during customer onboarding, and be an integral part of our BSM team. This role is critical in taking Prompt to the next level.

Requirements

• Bachelor’s degree in Finance, Accounting, or Business, OR a professional certification (CPA, CFA, or similar); relevant experience may be considered as a substitute
• Must have 5+ years in the medical billing industry, PT/OT/SLP experience is strongly desired
• Must have experience working in or with enterprise sized RCM companies with 100 or more therapists preferably in a success role or RCM leadership role
• 2-3 years minimum of RCM leadership experience
• Must have a solid understanding of fundamental accounting concepts
• Strong technical skills
• Highly Proficient in MS Excel
• Understanding and learning software is a passion of yours
• Possess strong written and verbal communication skills

Responsibilities

• Onboard enterprise billing teams to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
• Assist sales as needed on the sales cycle for enterprise prospects
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to enterprise teams, and teams of other sizes as needs arise
• Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and understanding of Excel and data analysis functions
• Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
• Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
• Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays
• Build relationships with enterprise billing teams
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
• Provide guidance and expertise to billing success managers and interdepartmental partners

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k