Deel is hiring a
Backoffice Team Lead

Summary

Join Deel as a Team Lead in the Onboarding/Backoffice team, managing a growing team, overseeing operations, becoming an expert user of the platform, resolving customer issues, partnering with internal teams, suggesting process improvements, and providing training to the team.

Requirements

• Proven experience leading a Customer Support, Mobility , Credit Control or other operations related team within a rapidly-growing company in a Team Lead or Manager role for at least 1 years
• A track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting

Responsibilities

• Managing a growing team of onboarding/backoffice specialists
• Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs
• Becoming an expert user of the Deel platform
• Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members
• Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects
• Providing training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development

Preferred Qualifications

• Previous experience with operations/ payroll /mobility /credit control or finance/ accounting
• Experience working with clients and team members from multiple countries and across multiple time zones
• Experience working on a remote team
• Experience working at a high growth start-up or scale up
• Fintech or HR tech experience
• Multilingual

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available