Remote Operations Manager APAC

Summary

Join a global team that makes it happen in a flexible, remote-first dynamic culture with travel, health, and learning benefits. As an Operations Manager based in Asia, you will ensure our operations run smoothly and all processes are efficient and effective to have the best local integrations possible.

Requirements

• Someone open to constant change in an ambiguous, fast-paced environment
• A self-starter, open to working across time zones with teams all over the world
• Solid experience bank, financial services, payment industry, fintech, acquirers or similar
• Knowledge of data analytics and reporting
• Knowledge of SQL required
• Familiarity with all business functions including legal, finance, product and IT
• Outstanding presentation, reporting and communication skills
• Attention to detail
• Curious profile and positive attitude
• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
• Ability to work with tight deadlines
• Fluent written and verbal English
• Ability to travel
• Team spirit

Responsibilities

• Formulate business strategies in terms of Structures, Costs, Business capabilities for each of the countries we operate
• Implement efficient processes and look for new opportunities
• Oversee the implementation of technology solutions throughout the organization
• Manage relations and negotiations with partners and local acquirers
• Evaluate risk and lead quality assurance efforts
• Analyzing performance results and optimize accordingly
• Understand Dlocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking
• Work closely with the rest of the company to make their life easier, by providing the information they may need, such as: transactions information, feedback from our local providers and analysis on the current issues that may be affecting our clients and our local processes (audit, backoffice, etc)