Summary
Join a global team that makes it happen in a flexible, remote-first dynamic culture with travel, health, and learning benefits. As an Operations Manager based in India, you will ensure our operations run smoothly and all the processes are productive.
Requirements
- Someone open to constant change in an ambiguous, fast-paced environment
- A self-starter, open to working across time zones with teams all over the world
- Solid experience bank, financial services, payment industry, fintech, acquirers or similar
- Knowledge of data analytics and reporting
- Knowledge of SQL required
- Familiarity with all business functions including legal, finance, product and IT
- Outstanding presentation, reporting and communication skills
- Attention to detail
- Curious profile and positive attitude
- Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
- Ability to work with tight deadlines
- Fluent written and verbal English
- Ability to travel
- Team spirit
Responsibilities
- Formulate business strategies in terms of Structures, Costs, Business capabilities for each of the countries we operate
- Implement efficient processes and look for new opportunities
- Oversee the implementation of technology solutions throughout the organization
- Manage relations and negotiations with partners and local acquirers
- Evaluate risk and lead quality assurance efforts
- Analyzing performance results and optimize accordingly
- Understand Dlocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking
- Work closely with the rest of the company to make their life easier, by providing the information they may need, such as: transactions information, feedback from our local providers and analysis on the current issues that may be affecting our clients and our local processes (audit, backoffice, etc)