Operations Manager

Summary

Join a global team that makes it happen in a flexible, remote-first dynamic culture with travel, health, and learning benefits. As an Operations Manager based in India, you will ensure our operations run smoothly and all the processes are productive.

Requirements

• Someone open to constant change in an ambiguous, fast-paced environment
• A self-starter, open to working across time zones with teams all over the world
• Solid experience bank, financial services, payment industry, fintech, acquirers or similar
• Knowledge of data analytics and reporting
• Knowledge of SQL required
• Familiarity with all business functions including legal, finance, product and IT
• Outstanding presentation, reporting and communication skills
• Attention to detail
• Curious profile and positive attitude
• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
• Ability to work with tight deadlines
• Fluent written and verbal English
• Ability to travel
• Team spirit

Responsibilities

• Formulate business strategies in terms of Structures, Costs, Business capabilities for each of the countries we operate
• Implement efficient processes and look for new opportunities
• Oversee the implementation of technology solutions throughout the organization
• Manage relations and negotiations with partners and local acquirers
• Evaluate risk and lead quality assurance efforts
• Analyzing performance results and optimize accordingly
• Understand Dlocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking
• Work closely with the rest of the company to make their life easier, by providing the information they may need, such as: transactions information, feedback from our local providers and analysis on the current issues that may be affecting our clients and our local processes (audit, backoffice, etc)