Behavioral Health Billing Coordinator

Summary

Join Seven Starling, a leading virtual provider of women's behavioral health services, as a detail-oriented Behavioral Health Billing Coordinator. This crucial role ensures accurate and timely billing and payment processing for our telehealth services. You will manage all aspects of billing, verify patient insurance, process claims, reconcile accounts, and collaborate with internal teams and insurance companies. The ideal candidate possesses strong medical billing experience, specifically in mental health, and a deep understanding of relevant regulations. This remote position offers competitive benefits and a supportive work environment.

Requirements

• Minimum of 2-3 years of experience in behavioral health billing, preferably in a telehealth or mental health setting
• Familiarity with insurance billing, coding (CPT, ICD-10), and revenue cycle management
• Experience with billing software and electronic health record (EHR) systems
• Knowledge of HIPAA regulations and insurance policies related to mental health
• Strong attention to detail and excellent organizational skills
• Ability to work independently in a remote environment and manage multiple tasks simultaneously
• Excellent communication and problem-solving skills

Responsibilities

• Manage and oversee all aspects of billing for telehealth mental health services, including claims submission, payment posting, and denial management
• Verify patient insurance benefits, obtain necessary pre-authorizations, and ensure coverage for mental health services
• Review and process claims in compliance with HIPAA, Medicare, Medicaid, and private insurance guidelines
• Reconcile patient accounts, process payments, and resolve discrepancies in billing and collections
• Track and follow up on unpaid claims, submit appeals for denied claims, and work with insurance providers to resolve any issues
• Collaborate with clinical staff to ensure accurate documentation and coding for behavioral health services
• Maintain up-to-date knowledge of telehealth billing policies, CPT codes, and insurance regulations specific to mental health services
• Provide exceptional customer service to clients by addressing billing inquiries and resolving account issues
• Generate and analyze billing reports to ensure accurate financial records and compliance
• Support the development and implementation of billing best practices and process improvements

Preferred Qualifications

• Experience with Healthie , Candid , HubSpot , and HelpScout
• Familiarity with tools that enhance patient communication, billing automation, and customer support within a telehealth environment
• Comfort using CRM systems, support platforms, and patient management systems to streamline workflows and improve operational efficiency
• Certification in medical billing or coding

Benefits

• Competitive paid time off
• Competitive parental leave and return to work policy
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Monthly stipend for your choice of wellness benefits
• Annual professional development stipend
• Virtual team events