Director of Practice Operations

Summary

Join Synapticure as a Practice Operations Leader and oversee critical operational functions, ensuring seamless integration and efficiency across revenue cycle management, provider enrollment, licensure, credentialing, and platform alignment. You will be responsible for managing billing processes, analyzing performance metrics, managing provider enrollment, conducting audits, and ensuring platform alignment. This pivotal role requires deep expertise in healthcare operations, strong problem-solving skills, and effective collaboration with cross-functional teams. The ideal candidate will have a Bachelor's degree in a related field and 7+ years of experience in healthcare operations. Synapticure offers a competitive salary, comprehensive benefits, and a remote-first work environment.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field
• 7+ years of experience in healthcare operations, including back-office management
• Strong knowledge of healthcare billing systems (e.g., Epic, Cerner, or similar) and provider enrollment tools
• Ability to identify system inefficiencies, troubleshoot complex operational challenges, and implement effective solutions
• Proven leadership skills with the ability to manage cross-functional teams and influence stakeholders
• In-depth understanding of healthcare regulations, payer requirements, and industry best practices for RCM, credentialing, and compliance
• Excellent verbal and written communication skills with the ability to convey complex information clearly
• Strong project management skills with experience leading cross-functional projects

Responsibilities

• Oversee upstream and downstream billing processes to ensure claims are submitted accurately and payments are processed efficiently
• Identify process improvements to reduce denials, optimize reimbursement, and enhance financial performance
• Monitor and analyze RCM performance metrics, including collections, denials, aging reports, and other key indicators, providing actionable insights to leadership
• Manage the provider enrollment process, ensuring compliance with payer requirements
• Oversee licensure and credentialing processes to maintain provider readiness and adherence to industry regulations
• Conduct audits to ensure adherence to compliance standards and regulations related to provider enrollment and credentialing
• Act as a bridge between operations and product teams, ensuring alignment and troubleshooting misalignments between various healthcare management platforms, including EHR, RCM, and third-party billing systems
• Work with product and IT teams to optimize platform functionalities, ensuring seamless data flow, process efficiency, and user adoption
• Lead initiatives to improve platform utilization, streamline workflows, and enhance the user experience, providing training and support to staff and providers

Preferred Qualifications

• Master’s degree in Healthcare or Business Operations
• Familiarity with healthcare technologies, including electronic health records (EHR) systems and practice management software

Benefits

• Competitive salary based on experience and qualifications
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) plan with employer matching
• Remote-first work environment with a home office stipend
• Generous paid time off and sick leave
• Professional development opportunities and career growth potential