Benefits Experience Associate

Summary

Join Humi as an Associate, Benefits Experience and become a vital part of their rapidly growing Benefits Experience Team. You will be the primary point of contact for clients and their employees, providing exceptional service and support regarding benefit inquiries, claims, and general assistance. This role involves educating clients on their group benefits plans, processing enrollments and terminations, maintaining accurate client records, and staying informed on industry trends. Humi offers a supportive and inclusive work environment with opportunities for professional development and growth. The position is a 14-month contract with the possibility of conversion to a permanent role and offers flexible hours and remote work options.

Requirements

• At least one year of previous experience in group benefits customer service is required
• Highly proficient in using computer systems and software applications (Microsoft Suite) is required
• Strong interpersonal and communication skills, both written and verbal, with the ability to effectively convey complex information to clients and internal stakeholders
• Excellent problem-solving abilities and the capacity to handle multiple priorities in a fast-paced environment
• Attention to detail and a commitment to delivering high-quality service to clients
• Demonstrated ability to work independently as well as part of a team, displaying a positive and collaborative attitude

Responsibilities

• Serve as the primary point of contact for clients (plan administrators) and their employees regarding benefit inquiries, claims and general assistance by responding promptly and professionally to emails and support tickets, providing accurate information and addressing concerns or issues effectively
• Educate and guide your plan administrators and their employees on the various aspects of their group benefits plan, including coverage details, eligibility requirements, and claims procedures through one-on-one admin sessions and company wide employee sessions
• Process and administer enrolments, terminations, changes for your Benefits Plus clients in a timely manner, ensuring compliance with applicable regulations and policies
• Maintain accurate and up-to-date client records, documentation and databases to ensure data integrity and facilitate efficient information retrieval
• Stay informed on industry trends, regulatory changes and best practices related to group benefits plans to provide proactive information to your clients

Preferred Qualifications

• LLQP, with at least 2 years experience as an advisor is highly desirable
• Bilingual (English/French) is highly desirable
• Experience with Hubspot, Notion, Zendesk is highly desirable

Benefits

• Maintain work-life engagement with flex hours and our Long(er) weekends initiative
• Opportunity to work fully remote across Canada if you choose to
• $60,000 - $70,000 a year