Bilingual Collections Associate

Summary

Join First Help Financial (FHF), a rapidly growing company offering auto loans, as a Collections Associate! This remote position, based anywhere in the USA, involves managing collections calls and correspondence, resolving customer issues, and meeting departmental goals. You'll contribute to a fast-paced, goal-oriented team while enjoying a supportive and diverse work environment. The role offers competitive compensation, including a monthly bonus, and excellent benefits. FHF is committed to employee growth and provides opportunities for career development through its Career Development Rotation program. This program allows employees to experience different roles within the company, fostering skill development and broadening understanding of business operations.

Requirements

• Demonstrated historical career stability
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluent in Spanish
• High school diploma or GED equivalent required
• Minimum of 6 months of Collections experience or 1 year of related customer service experience
• Detail-conscious and task oriented mindset
• Commitment to excellent customer service to our customers and dealer partners
• Excellent written and verbal communication skills

Responsibilities

• Provide customer service regarding collection issues in heavy traffic call center
• Responsible for opening clients' complaints
• Deescalate customer issues and escalate to appropriate manager if needed
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily / weekly reporting to direct supervisor
• Skip Tracing, if necessary
• Provide pay off quotes to dealers and customers
• Contact repossession agents as necessary
• Provide written account information as request by customers
• Answering inbound phone calls as needed
• Handle transfer of ownership

Benefits

• Generous salaries
• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program to enhance your career with us