Bilingual Collections Specialist

Summary

Join GoodLeap, a technology company financing sustainable solutions, as a Collections Specialist. You will be responsible for resolving overdue bills and collecting payments from individuals or businesses. This role involves identifying overdue accounts, finding solutions to bring loans to current status, and meeting daily, weekly, and monthly collection goals. You will make outbound and inbound calls with clients to resolve debts, all while adhering to GoodLeap's policies and procedures. The position requires 1-2 years of experience in credit and collections, excellent communication skills, and proficiency in Microsoft Office applications. Bilingualism (English/Spanish) is a must.

Requirements

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual English/Spanish required

Responsibilities

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
• Identify accounts with overdue payments and find solutions to help bring their loan to a current status
• Maintain daily, weekly and monthly collection and metric goals
• Outbound/Inbound calls with clients to resolve debts owed
• All in compliance with Goodleap’s collections policies and procedures

Preferred Qualifications

Prior telemarketing experience with financial products preferred

Benefits

$18.00 / hr. +bonus