Bilingual Collections Specialist

Summary

Join GoodLeap as a Collections Specialist and contribute to a company committed to sustainable solutions. You will be responsible for resolving overdue bills and collecting payments from individuals and businesses. This role requires strong communication and negotiation skills, experience in credit and collections, and proficiency in Microsoft Office applications. Bilingualism (English/Spanish) is essential. The position offers a competitive hourly rate plus bonuses. GoodLeap is a technology company with a positive work culture and a commitment to sustainability.

Requirements

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual English/Spanish required

Responsibilities

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
• Identify accounts with overdue payments and find solutions to help bring their loan to a current status
• Maintain daily, weekly and monthly collection and metric goals
• Outbound/Inbound calls with clients to resolve debts owed
• All in compliance with Goodleap’s collections policies and procedures

Preferred Qualifications

Prior telemarketing experience with financial products preferred

Benefits

$18.00 / hr. +bonus