Collections Specialist

Summary

Join Recovery Partners, an ARMStrong company, as a fully remote, results-driven individual contributing to maximizing recoveries. You will be trained in negotiation and utilize superior communication skills to handle 100+ calls daily. This position offers uncapped bonus potential, a competitive hourly wage, and a flexible schedule. We provide all necessary equipment for remote work and offer comprehensive benefits including paid time off, holidays, medical, dental, vision, life insurance, and a 401k with company matching. Prior collections experience is a plus, and bilingual skills are also beneficial. Successful candidates must pass a background check.

Requirements

• Have High-speed Internet at home and be able to cable connect directly to your router
• Pass background check

Responsibilities

• Generate conversations on inbound/outbound calls regarding amounts due; gather the financial information necessary in order to negotiate and identify an acceptable resolution (100+ calls daily)
• Exercise considerable independent judgment in reviewing claims to determine collection actions while documenting and tracking all verbal and written correspondence
• Maintain professionalism in all communications, both written and oral, with claimants, insurance representatives, attorneys, and internal staff
• Meet or exceed metrics including call volume, accounts worked, secured post-dates, average payment amount, etc
• Possess a competitive attitude, work independently within a team environment, manage conflict and negotiate successful outcomes, multitask, and prioritize daily workload
• Navigate multiple technologies while staying engaged with the responsible party

Preferred Qualifications

• Collections or call center experience
• Bilingual

Benefits

• Work from Home environment, fully remote
• Competitive Hourly Wage - Open to negotiation, based on experience
• Monthly UNCAPPED bonuses for ALL collectors!
• Generous Paid Time Off policy - 18 days per year
• Paid Holidays immediately upon hire! 7 standard holidays & 2 floating holidays of your choice
• Medical, dental, and vision benefits available after 60 days of employment, including sponsored Life Insurance policy
• 401(k) with Company Matching
• Flexible Schedules! Work directly with your manager to find the schedule that works best for you