Healthcare Collections Specialist

Summary

Join Revenue Enterprises, a family-owned customer service contact center, as a full-time Collections Representative! This position offers a competitive salary ($40,000-$43,680) plus uncapped monthly commission, and the opportunity to work remotely (with in-office options available). You will provide outstanding customer service, resolve unpaid healthcare accounts, and collaborate with patients to create affordable payment plans. The role requires 2+ years of professional experience, prior collections experience, and proficiency in Microsoft Suite. Must reside in Colorado, Wyoming, or Montana. Enjoy a supportive work environment with opportunities for growth and advancement within the company.

Requirements

• Must be Colorado, Wyoming or Montana resident
• 2+ years professional experience, with demonstrated history of retention
• Prior Collections experience handling delinquent accounts
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)

Responsibilities

• Provide outstanding customer service and resolving unpaid healthcare accounts through both outbound and inbound calls
• Help patients and their families to understand their bill, answering questions about their debt
• Collaborate with patients to come up with an affordable plan to resolve their outstanding balance via payment plans and settlements
• Accept and process credit card and ACH checks payments by phone
• Accurately and quickly documenting all work efforts
• Adhere to all Federal and State laws and regulations compliantly helping consumers to understand their rights

Preferred Qualifications

• Experience in customer service and/or healthcare
• Bilingual English/Spanish skills
• Typing 40+ WPM with 90% accuracy
• Experience working from home
• Prior collections experienced

Benefits

• Full-Time position with full benefits
• Salary Range: $40,000- $43,680 per year depending upon experience, plus monthly uncapped commission opportunity
• 3 weeks (paid) Full time remote, or In-Office options available. Mandatory 1 day In-Office orientation at the Denver/Aurora Office
• Work from home opportunity with modified in-office work options available for those who like the "office" setting