Healthcare Collections Specialist

Summary

Join Revenue Enterprises, a family-owned customer service contact center, as a full-time Customer Service Representative! This position offers a competitive salary ($40,000-$43,680) plus uncapped monthly commission, and full benefits. You will provide outstanding customer service, resolving unpaid healthcare accounts through inbound and outbound calls. The role requires 2+ years of professional experience with a history of retention and prior collections experience. Must reside in Colorado, Wyoming, or Montana. Remote work options are available with a mandatory one-day in-office orientation.

Requirements

• Must be Colorado, Wyoming or Montana resident
• 2+ years professional experience, with demonstrated history of retention
• Prior Collections experience handling delinquent accounts
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)

Responsibilities

• Providing outstanding customer service and resolving unpaid healthcare accounts through both outbound and inbound calls
• Helping patients and their families to understand their bill, answering questions about their debt
• Collaborating with patients to come up with an affordable plan to resolve their outstanding balance via payment plans and settlements
• Accepting and processing credit card and ACH checks payments by phone
• Accurately and quickly documenting all work efforts
• Adhering to all Federal and State laws and regulations compliantly helping consumers to understand their rights

Preferred Qualifications

• Experience in customer service and/or healthcare preferred (but not required)
• Bilingual English/Spanish skills is a plus!
• Typing 40+ WPM with 90% accuracy preferred
• Experience working from home preferred
• Prior collections experienced preferred

Benefits

• Full-Time position with full benefits
• 40 Hours
• M-F 8:00am – 5:00pm MST
• 3 weeks (paid) Full time remote, or In-Office options available. Mandatory 1 day In-Office orientation at the Denver/Aurora Office
• $40,000- $43,680 per year depending upon experience, plus monthly uncapped commission opportunity
• Work from home opportunity with modified in-office work options available for those who like the "office" setting