Bilingual Customer Service Representative, Talent Acquisition

Summary

Join Power Digital as a Customer Service Representative in the Talent Acquisition department, where you will be a vital ambassador, shaping our employer brand and supporting our hiring efforts. You will manage interview scheduling, job postings, and streamline operations, ensuring a positive candidate experience. You will manage our ATS (Greenhouse), assist with sourcing talent, and actively participate in Diversity and Inclusion initiatives. Your commitment to our values and ability to thrive in a collaborative environment are key. This role is crucial to our growth and requires strong communication, problem-solving, and organizational skills.

Requirements

• Thrives in a dynamic, fast-paced environment and adapts readily to evolving priorities and growth
• Demonstrated ability to excel both independently and collaboratively within a team setting
• Meticulous attention to detail and unwavering commitment to accuracy in all tasks
• Proven experience in a customer service role, demonstrating strong communication, problem-solving, and interpersonal skills
• Exceptional verbal and written communication skills, coupled with strong interpersonal abilities to build rapport with diverse stakeholders
• Superior time management and organizational skills, with the ability to prioritize effectively and meet deadlines consistently
• Values driving diverse talent and proactively building talent networks
• Exposure to recruitment and/or HR
• Proficiency in spoken and written English at an advanced level

Responsibilities

• Elevate our employer brand, delivering a world-class candidate experience that reflects our culture and values, ensuring every touchpoint reinforces our positive reputation
• Expertly manage interview logistics by scheduling and rescheduling 1st, 2nd, 3rd, and final round interviews for candidates with hiring managers and the executive team, optimizing calendars and minimizing delays
• Facilitate the administration and tracking of skills assessments for candidates, ensuring timely completion and providing support to candidates and hiring managers as needed
• Collect detailed interview feedback and drive timely follow-ups with hiring managers as needed
• Ensure hiring managers have appropriate access levels within hiring software(s), complete required certifications before participating in the hiring process, and adhere to all relevant policies and procedures
• General project management including tracking interview schedules, feedback, and results
• Manage the Power Digital’s employee referral process
• Actively participate and identify opportunities for Diversity and Inclusion initiatives
• Leverage AI capabilities to streamline processes and achieve tangible, goal-oriented outcomes
• Provide ad hoc support and reporting as requested by Recruiter, HR, VPs and the Executive Team

Benefits

• Base salary + commission opportunities
• Medical Bonus
• 15 paid vacation days (PTO) per year
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full-remote, in-office, or hybrid
• A one time 400.000 COP Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Legal benefits like Prima, Cesantias
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives