Bilingual Customer Service Specialist Level 1

Summary

Join Nielsen's dynamic team as a Bilingual Contact Center Specialist, working remotely from within a 2-hour radius of Mexico City! You'll conduct various calls to panelists and customers, supporting scheduling, data collection, and troubleshooting. This role demands high productivity and quality, requiring fluency in English and Spanish, customer service experience, and strong communication skills. You'll need a home office with high-speed internet and flexibility to work evenings and weekends. Nielsen champions its employees, enabling them to succeed and contribute to a better media future.

Requirements

• Fluency in English and Spanish (written and spoken)
• Experience in customer service, call centers, or similar fast-paced environments
• Strong communication and multitasking skills
• Comfort with technology
• Self-motivated and able to work independently
• Reside within a 2 hour radius of Mexico City

Responsibilities

• Conduct phone surveys and collect data
• Provide exceptional customer service
• Maintain confidentiality of information
• Meet performance and quality standards
• Troubleshoot basic technical issues
• Maintain a home office with high-speed internet (80mbps download, 10mbps upload)
• Work flexible hours, including evenings and weekends
• Attend in-person orientation in Mexico City