Customer Onboarding Specialist

Summary

Join Jobber's Success team as a Customer Onboarding Specialist! You will work with new customers within their first 90 days, providing training and support to ensure a smooth transition to the Jobber platform. This role involves direct interaction with clients, collaboration with internal teams, and developing strategies for customer success. You will be a product expert, providing exceptional customer service and building strong relationships. The ideal candidate possesses strong communication skills, a customer-centric approach, and experience onboarding customers to complex products. Jobber offers a comprehensive compensation package, including extended health benefits, retirement savings plan matching, stock options, and various paid time off options.

Requirements

• Customer service experience, ideally working in a role that provides a high touch customer service experience to their customers. Bonus points for being in a high volume and SaaS company
• A track record of exceptional customer support and onboarding of new customers to complex products
• A strong understanding of our tech stack. Salesforce, Calendly, Slack
• Next level communication and relationship building abilities. We move fast, which means you’ll need to build a high degree of trust with peers and key stakeholders. As well, our customers are our life blood, we want someone who is excited to talk to them and provide them a best in class experience
• Comfortable leading Zoom meetings with the camera on, creating a professional and personable client experience
• An incredible passion for our customer and a connection to our purpose - to help small businesses be more successful

Responsibilities

• Be a product expert to ensure that our customers are set up for success from day one
• Have strong communication skills to actively listen to our users' needs and drive the value of features, workflows and how to use Jobber effectively for their business
• Be patient and reliable for our customers when things might not be going how they expected
• Be performance driven, have an achievement mindset, a bias for action, and an eagerness to take initiative
• Be customer driven This role is highly impactful - We want to build strong customer relationships and deliver customer focused solutions.  We’re looking for someone who gets excited to connect with our customers and teach them about using Jobber!
• Drive and encourage feedback loops to help amplify a customer-retention mindset to decision making that is rooted in empathy
• To be agile and adaptable in a very fast-paced environment . We’re growing fast and things are changing every day - what worked yesterday might not anymore. You need to be invigorated by this type of environment, and be excited by a new challenge
• Strive for execution excellence through the optimization of tooling, process and workflows
• Become an ambassador of our culture by being humble, supportive - and someone who truly gives a sh*t!

Preferred Qualifications

Spanish bilingual skills are an asset in this role, as it enables us to better serve a diverse customer base

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet
• To work with a group of people who are humble, supportive, and give a sh*t about our customers