Customer Onboarding Specialist

Summary

Join our Success team as a Customer Onboarding Specialist! We're looking for someone who can empower others by providing exceptional customer support and onboarding new customers to complex products. As a key partner in our customers' journey, you'll create strategies that ensure they feel fully supported and understand the range of features available to them.

Requirements

• Customer service experience, ideally working in a role that provides a high touch customer service experience to their customers
• A track record of exceptional customer support and onboarding of new customers to complex products
• A strong understanding of our tech stack. Salesforce, Calendly, Slack
• Next level communication and relationship building abilities
• Comfortable leading Zoom meetings with the camera on, creating a professional and personable client experience
• An incredible passion for our customer and a connection to our purpose - to help small businesses be more successful

Responsibilities

• Be a product expert to ensure that our customers are set up for success from day one
• Have strong communication skills to actively listen to our users' needs and drive the value of features, workflows and how to use Jobber effectively for their business
• Be patient and reliable for our customers when things might not be going how they expected
• Be performance driven, have an achievement mindset, a bias for action, and an eagerness to take initiative
• Drive and encourage feedback loops to help amplify a customer-retention mindset to decision making that is rooted in empathy
• To be agile and adaptable in a very fast-paced environment
• Strive for execution excellence through the optimization of tooling, process and workflows
• Become an ambassador of our culture by being humble, supportive - and someone who truly gives a sh*t!

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family