Bilingual Customer Service Virtual Assistant

Summary

Join 20four7VA as a Bilingual Customer Service VA and support restaurants and drivers in a fast-paced environment. This role requires managing real-time orders, providing voice and chat support, handling refunds and disputes, and maintaining accurate records. You will need near-native English and Spanish fluency, strong attention to detail, excellent communication skills, and tech-savviness. Experience in customer support or logistics is a plus. The position offers competitive rates, weekly payments, paid time off, paid holidays, free training, and a supportive community.

Requirements

• Near-native English proficiency and fluency in Spanish
• Strong attention to detail and ability to multitask in a fast-paced environment
• Excellent communication skills, both verbal and written
• Tech-savvy with the ability to quickly learn new systems and software
• Reliable, with a strong work ethic and the ability to handle repetitive tasks with accuracy
• Ability to work flexible hours, including weekends

Responsibilities

• Manage and monitor real-time orders, ensuring accuracy and timeliness
• Provide voice and chat support to restaurants and drivers, addressing inquiries and resolving issues promptly
• Handle refund requests and dispute resolutions, ensuring customer satisfaction
• Maintain detailed and accurate records of customer interactions and transactions

Preferred Qualifications

Experience in customer support, food delivery, or logistics is a plus

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you