ANKA is hiring a
Bilingual Customer Success Manager

Summary

The job description is for a Customer Success Manager at ANKA, a fast-growing company that provides an all-in-one solution for African product sellers. The role involves managing customer relationships, upselling services, and meeting specific KPIs. The position is remote with a competitive salary, health insurance, stock options, and paid holidays.

Requirements

• +3 years proven experience as a Customer Success Manager
• Work already with a CRM (Intercom, salesforce etc)
• Excellent communication skills (written and spoken in EN and FR)
• Fluent with Excel, PowerPoint, Word

Responsibilities

• Be accountable for a dedicated seller portfolio
• Upsell Anka’s different solution: Anka Shipping, Anka Pay and Anka Marketplace
• Reply within the required response time and qualitatively to the sellers on our CRM (at least 40 tickets per day)
• Hold Bi-weekly webinars

Benefits

• A competitive salary alongside with a Ivorian Long-Term contract or consultancy contract
• A health expenses coverage for you and your family
• Significant Employee Stock option plan
• 30 days paid holidays per year