Customer Support Specialist I - Bilingual

Summary

The job description is for a bilingual Customer Support Specialist position in RevolutionParts' Customer Success team. The role involves onboarding and account management of French Canadian customers, customer support via phone and email, troubleshooting eCommerce issues, educating customers, and coordinating with the team to improve processes.

Requirements

• A passion for providing awesome customer service; you treat every customer interaction as an opportunity to 'wow' our customers
• Fluent in French with a preference on French Canadian
• Experience supporting customers via phone and/or email
• Prior experience working in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures
• An understanding of or previous experience in eCommerce; technical experience with websites a plus!

Responsibilities

• Support our customers on the phone and over email to resolve their issues accurately and as quickly as possible
• Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues
• Educate customers on key aspects of their service during interactions and by creating content for our knowledge base
• Coordinate with the team to keep data on customer interactions and continuously improve our processes

Preferred Qualifications

• Experience with Google Analytics, SEO, or Marketplaces (eBay/Amazon) is a bonus!
• A desire to grow; this role can grow into an Implementation Manager, Customer Success Manager or Tier II Technical Support

Benefits

• $20 - $23 an hour
• Competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks