GoMotive is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager - Mexico at Motive, responsible for managing customer relationships, ensuring customer satisfaction, and driving revenue growth. The role requires 3+ years of experience in a customer-facing role, 2+ years as a CSM or equivalent, bilingual fluency in Spanish and English, and the ability to build and maintain client relationships.

Requirements

• 3+ years prior experience in a customer-facing role
• 2+ years prior experience as a CSM or equivalent (owning a renewal target)
• Bilingual fluency in Spanish and English required
• Ownership of revenue and renewals for a named book of business

Responsibilities

• Own a book of business with existing customers for expansion and renewals
• Ensure consistent retention of revenue and renewal of all accounts
• Own adoption, training, and development of best practices
• Maintain high levels of customer satisfaction and nurture client health
• Identify paths for the customer to realize value from the entire Motive platform
• Assist in troubleshooting and solving Tier 2 product support issues
• Handle a large volume of email, chat, and phone conversations
• Work with the sales team and Implementation Consultants to ensure a seamless handoff

Preferred Qualifications

Experience working with accounts based in both Mexico and US a plus

Benefits

Creating a diverse and inclusive workplace is one of Motive's core values. They are an equal opportunity employer