Summary
Join PartnerHero as a Customer Support Specialist II and become the primary point of contact for German-speaking customers. You will provide exceptional support via email, chat, and phone, addressing inquiries, resolving issues, and enhancing the user experience. This role requires fluency in German and English, 1-3 years of customer support experience, and strong communication and problem-solving skills. PartnerHero offers a remote work arrangement, competitive salary, generous paid vacation, and an attractive benefits package. The company fosters a positive and supportive work environment, emphasizing growth and development opportunities.
Requirements
- Fluency in German and English (written and spoken) is required
- 1-3 years of experience in customer support or a related field
- Strong communication and problem-solving abilities
- Excellent interpersonal skills with a customer-centric mindset
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment
- A passion for helping users resolve issues and improve their experience
Responsibilities
- Provide customer support to German-speaking clients via email, chat, and phone
- Address inquiries related to products and services, providing clear and helpful information
- Resolve customer issues efficiently and effectively, ensuring a positive experience
- Escalate complex issues to the appropriate teams while ensuring timely resolution
- Maintain accurate records of customer interactions, issues, and resolutions in the support system
- Assist with translating customer-facing documentation and support materials into German
- Collaborate with cross-functional teams to enhance product functionality and user experience
- Stay updated on our products, services, and industry trends to provide accurate support
Preferred Qualifications
Experience with ticketing systems, CRM tools, or help desk software is a plus
Benefits
- Remote working arrangements
- Competitive base salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options applicable per country of residence for all full-time employees
- Access to free posture-based fitness workouts from home
- Paid sabbatical leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
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