Multilingual Customer Service Specialist

Summary

Join StockX as a Multilingual Customer Service Specialist and become an integral part of a rapidly expanding global company. You will handle customer service needs for European customers, taking ownership of queries and liaising with internal stakeholders. Responsibilities include order fulfillment support, addressing customer concerns, researching solutions, and updating system accounts. You will also contribute to improving customer service by monitoring communications and supporting other business areas. The role requires customer service experience, bilingual proficiency in Italian and English, and excellent communication skills. Remote work is available, but some travel to Eindhoven may be required, with variable shifts including evenings and weekends.

Requirements

• Experience of customer service/call center experience
• Bilingual in written and verbal Italian & English or multilingual with additional skills in one or both of the following languages: German, French
• High school diploma or equivalent
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention

Responsibilities

• Handle all customer service needs and support for our European customers
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
• Help manage the order fulfilment process
• Listen and respond to customer needs and concerns
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up

Preferred Qualifications

Additional language skills beyond Italian, English, German, and French

Benefits

• Remote work (but must be willing to travel to Eindhoven if required)
• Variable shifts (some evenings & weekends)