Multilingual Customer Service Specialist

Summary

Join StockX as a Multilingual Customer Service Specialist and become an integral part of a rapidly expanding global team. You will handle customer service needs for European customers, manage order fulfillment, and resolve customer queries. This role requires excellent communication skills and experience in customer service, along with fluency in German and English, and ideally Italian or French. The position offers a hybrid or remote work option with variable shifts, including some evenings and weekends. StockX is a technology leader in the online market for various consumer goods, offering a dynamic and customer-centric work environment.

Requirements

• Experience of customer service/call center experience
• Bilingual in written and verbal German & English or multilingual with additional fluency in one or both of the following languages: Italian, French
• High school diploma or equivalent
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention

Responsibilities

• Handle all customer service needs and support for our European customers
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
• Help manage the order fulfilment process
• Listen and respond to customer needs and concerns
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up

Benefits

• Location: Hybrid or remote (but must be willing to travel to the Soho office when required)
• Working Hours: Variable shifts (some evenings & weekends)