Multilingual Customer Service Specialist

Summary

Join StockX as a Multilingual Customer Service Specialist and become an integral part of a rapidly expanding global team. You will handle customer service needs for European customers, managing queries from start to finish and liaising with internal stakeholders. Responsibilities include order fulfillment support, addressing customer concerns, researching solutions, updating accounts, and recording details of interactions. You will also contribute to improving customer service by monitoring communications and supporting other business areas as needed. This remote position requires fluency in German and English, with additional language skills preferred. Variable shifts, including evenings and weekends, are expected.

Requirements

• Experience of customer service/call center experience
• Bilingual in written and verbal German & English
• High school diploma or equivalent
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention

Responsibilities

• Handle all customer service needs and support for our European customers
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
• Help manage the order fulfilment process
• Listen and respond to customer needs and concerns
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up

Preferred Qualifications

• Multilingual with additional fluency in one or both of the following languages: Italian French
• Location: Remote (but must be willing to travel to Eindhoven if required)
• Working Hours: Variable shifts (some evenings & weekends)