Bilingual HR Support Representative

Summary

Join Sutherland as Back Office Analyst and contribute to delivering exceptional service to clients' customers globally.

Requirements

• Excellent proficiency of French (min B2H) and good proficiency of English (B2)
• Business-level communication skills, written and verbal, being responsive, kind and polite
• Strong attention to detail and interpersonal skills
• The job holder must be computer literate and numerate with willingness to adapt to various systems and databases
• Ability to manage confidential data with strict adherence to privacy standards
• Ability to adapt in a fast-paced, dynamic environment

Responsibilities

• Receive and log HR inquiries via phone and email
• Resolve queries through efficient ticketing systems
• Address employee inquiries on policies, benefits, and more
• Maintain high-quality service levels and adhere to processes
• Handle sensitive information with integrity and confidentiality
• Take ownership of query resolution and individual metrics

Benefits

• Permanent contract
• Additional health and life insurance
• Work-life balance - work from home, office or hybrid model
• 21 days paid leave plus 3 additional wellness days
• Wellness activities, webinars and events for employee well-being
• Competitive salary
• Performance-based bonus
• Food vouchers
• Fully digital employee services through eSignature
• Employee discounts portal featuring over 20 exclusive discounts
• Employee referral program
• Rewards and recognition program
• Relocation package if relocating from another city or country
• Multisport card partially covered by the company
• Employee assistance program, including 24/7 access to psychological support
• In-house learning and development portals with training options for Certification
• Gift for birth or adoption
• Corporate social responsibility events and team buildings