Bilingual HR Support Representative

Summary

Join Sutherland - Where Your Career Soars! We're looking for a dynamic Bilingual HR Support Representative proficient in French and English to ensure seamless HR support for our clients.

Requirements

• Excellent proficiency in French (B2 or higher)
• Good command of English (B2 or higher)
• Strong attention to detail and interpersonal skills
• Excellent decision-making and problem-solving abilities
• Ability to manage confidential data with strict adherence to privacy standards
• Agility to adapt in a fast-paced, dynamic environment

Responsibilities

• Receive and log HR inquiries promptly via phone and email
• Resolve queries through efficient ticketing systems
• Address employee inquiries on policies, benefits, and more
• Maintain high-quality service levels and adhere to processes
• Handle sensitive information with integrity and confidentiality
• Take ownership of query resolution and individual metrics

Benefits

• Long-term job security with a permanent contract
• Additional health and life insurance coverage
• Generous annual leave, including wellness days
• Food vouchers and paid breaks
• Competitive salary and clear career progression
• Flexibility to work remotely
• World-class on-the-job training