Bilingual Hr Support Representative

Summary

Join Sutherland as a Bilingual HR Support Representative! We are seeking a motivated individual with excellent Spanish and English proficiency to handle employee inquiries, resolve issues through ticketing systems, and maintain high service levels. This role requires strong attention to detail, problem-solving skills, and the ability to manage confidential information. Sutherland offers long-term job security, competitive salary, remote work flexibility, comprehensive benefits, and numerous professional development opportunities. We provide a supportive environment where you can grow your career and collaborate with exceptional talents.

Requirements

• Excellent proficiency in Spanish (B2 or higher)
• Good command of English (B2 or higher)
• Strong attention to detail and interpersonal skills
• Excellent decision-making and problem-solving abilities
• Ability to manage confidential data with strict adherence to privacy standards
• Agility to adapt in a fast-paced, dynamic environment

Responsibilities

• Receive and log HR inquiries promptly via phone and email
• Resolve queries through efficient ticketing systems
• Address employee inquiries on policies, benefits, and more
• Maintain high-quality service levels and adhere to processes
• Handle sensitive information with integrity and confidentiality
• Take ownership of query resolution and individual metrics

Benefits

• Long-term job security with a permanent contract
• Additional health and life insurance coverage
• Generous annual leave, including wellness days
• Food vouchers and paid breaks
• Competitive salary and clear career progression
• Flexibility to work remotely
• World-class on-the-job training
• Fully digital employee services with eSignature
• Employee assistance program for psychological support
• Exclusive employee discounts portal
• Lucrative employee referral program
• Rewards and recognition for your achievements
• Relocation package for those moving cities or countries
• Multisport card coverage
• In-house learning portals with certification options
• Engaging office events and wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team-building activities
• Exposure to global business insights and practices