EAP Management Consultant

Summary

Join Spring Health as an EAP Management Consultant and make a significant impact on employee well-being. This unique role involves providing high-quality consultations to HR representatives, management, and employees regarding workplace concerns. You will coordinate critical incident responses, manage member crises, and ensure appropriate placement of referred employees. The position requires a minimum of 3 years of experience as an LPC, LCSW, LMFT, or Psychologist with independent licensure, along with experience in crisis management and EAP. This role offers a competitive hourly rate, stock options, benefits, and incentive pay. Spring Health is committed to building a diverse and inclusive workplace.

Requirements

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)
• Experience delivering and coordinating critical incident response required
• Crisis management and SUD experience
• Familiarity with basic terminology and concepts used in employee assistance/human services programs
• EAP experience
• Knowledge of healthcare settings and community resources
• Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks
• Excellent written and verbal communication skills
• Able to go above and beyond and to multi-task and context switch

Responsibilities

• Provide management consultation that enhances employee wellbeing and workplace effectiveness
• Coordinate critical incident response requests
• Deliver virtual critical incident response requests
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees
• Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements
• Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers
• Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment)
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership
• Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements

Preferred Qualifications

• SAP qualified preferred
• CEAP certification preferred
• Supervisory experience and/or experience working with management and human resource professionals preferred
• Experience working with diverse populations (bilingual preferred)

Benefits

• Stock options
• Benefits
• Incentive pay for eligible roles