Bilingual HR Support Representative

Summary

Join Sutherland as a Bilingual HR Support Representative and be at the heart of our employee services, providing support on HR-related topics and ensuring smooth internal operations. You will respond promptly to inquiries via phone and email, log and manage queries using internal ticketing systems, provide information on HR policies and benefits, maintain high service standards and confidentiality, and resolve queries effectively. This role requires fluency in German and English (B2 level or higher), strong attention to detail, excellent communication skills, solid problem-solving abilities, and the ability to handle confidential information. Sutherland offers a remote/home-office option, long-term contract, 21 paid vacation days, health and life insurance, travel allowance, food vouchers, ongoing training, and various other benefits.

Requirements

• Fluency in German (B2 level or higher)
• Fluency in English (B2 level or higher)
• Strong attention to detail and excellent interpersonal communication skills
• Solid problem-solving and decision-making abilities
• Ability to handle sensitive and confidential information with discretion
• Adaptability in a fast-paced, constantly evolving environment

Responsibilities

• Respond promptly to HR-related inquiries via phone and email
• Log and manage queries using internal ticketing systems
• Provide information and clarification on HR policies, benefits, procedures, and more
• Maintain high standards of service quality, professionalism, and confidentiality
• Resolve queries effectively, taking ownership of individual performance metrics

Benefits

• Remote / home-office option with full equipment provided
• Long-term contract with job security
• 21 paid vacation days per year
• Health and life insurance
• Travel allowance and food vouchers
• Ongoing training and development
• Fully digital onboarding with eSignature processes
• 24/7 Employee Assistance Program for psychological support
• Access to exclusive deals via our Employee Discounts Card
• Attractive Referral Bonus Program
• Recognition and Rewards Programs to celebrate your success
• Multisport card for fitness and wellness
• Ongoing learning and development opportunities through in-house training and certifications
• Regular employee engagement and wellness events
• Special gifts for life events such as childbirth or adoption
• Opportunities to participate in CSR initiatives and team-building activities
• Exposure to international business practices and global industry standards