Wider Circle is hiring a
Bilingual Outreach Specialist

Summary

WiderCircle is seeking a remote Outreach Specialist to promote their health program Connect for Life, engage with potential members over the phone, and maintain high productivity and conversion rates. The successful candidate should have experience in telesales or call center roles, strong communication skills, computer proficiency, and a flexible schedule.

Requirements

• You have a passion for helping people and serving others
• You have proven experience, successfully meeting quota in a telesales or call center role
• Experience in healthcare, especially community-based work, is a plus
• You have a flexible schedule, with the ability to work a set, recurring 40-hour schedule, with occasional work outside of regular business hours when necessary
• You have strong computer skills and are comfortable navigating web-based software, tools, and telephony systems
• You have excellent communication, critical thinking, and interpersonal skills
• You have a good memory and can effortlessly explain products and services to potential members
• You have an outgoing personality and unwavering, positive attitude, with the ability to comfortably engage with others while driving conversations forward
• You use your strong customer service skills and attention to detail to solve problems and address customer complaints quickly
• You can work independently, maintaining a consistent work ethic in a remote work environment with little oversight
• You are committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks

Responsibilities

• Maintain a consistent level of productivity, enthusiasm, and energy while making daily outbound calls
• Master details of campaign workflows and scripts while developing a conversational style that highlights your personality and leads to great conversations
• Effectively engage with members during calls, probing to determine their needs and anticipate objections
• Stay up to date on all company products and information for each campaign
• Enter and update member information and notate conversations in our CRM
• De-escalate complaints and grievances to protect the company's reputation
• Go the 'extra mile' to meet quota and facilitate future member onboarding
• Maintain a positive, professional attitude when dealing with internal and external customers

Benefits

• Pay is $16.00 per hour
• Performance-based incentive bonuses
• Opportunity to grow with the company
• Full-Time
• This is a contract position