Bilingual Referral Coordinator

Summary

Join Pair Team, a mission-driven organization improving underserved community wellbeing by connecting them to high-quality care. We seek a highly motivated, full-time Referral Coordinator to manage and facilitate the referral process, ensuring timely patient care. This 100% remote role (PST hours, US-based) requires strong communication and coordination skills, navigating insurance and healthcare requirements. You will work cross-functionally with the care team, advocating for patients and maintaining efficient communication. The ideal candidate possesses healthcare operations experience, bilingual skills (English/Spanish), and strong technical proficiency. Pair Team offers competitive compensation and benefits, including comprehensive health insurance, 401k, flexible vacation, and a work-from-home stipend.

Requirements

• 1+ years of backend healthcare and/or operations experience in a fast-paced healthcare environment providing administrative and operational support
• Confidence to own your role and propose solutions to be successful
• Bilingual - English/Spanish
• A results driven attitude with a proven track record of exceeding performance indicators
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
• Strong technical skills and comfort with utilizing multiple technology platforms simultaneously and comfortable troubleshooting software and hardware issues (as they arise)
• Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools)
• Requires a quiet, HIPAA compliant and internet connected space
• Dedicated to supporting and improving the care for many underserved populations

Responsibilities

• Own key Ops Support initiatives
• Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
• Schedule PCP and / or specialist appointments for our patients
• Coordinate with pharmacies (meds has been received, meds have been picked up, etc)
• Verify patient PCP and insurance (including prior auth requirements)
• Coordinate Release of Information
• Assist with non-urgent patient follow up and/or information collection

Benefits

• Compensation: $22-23/hour ( depending on experience)
• Comprehensive health, vision & dental insurance
• 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days, if applicable
• Opportunity for rapid career progression with plenty of room for personal growth!