Bilingual Referral Coordinator

Summary

Join Pair Team, a company dedicated to improving the wellbeing of underserved communities, as a Referral Coordinator. This full-time, remote position requires managing and facilitating the referral process for patients, ensuring timely care and communication. You will act as a crucial liaison between patients, providers, plans, and the internal team, navigating insurance and healthcare requirements. The role demands strong technical skills, proficiency with various technology platforms, and a results-driven attitude. Pair Team offers competitive compensation, comprehensive benefits, and opportunities for career growth. Candidates must be based in the US and work PST hours. This role is crucial in ensuring high patient advocacy and efficient communication for all stakeholders.

Requirements

• 1+ years of backend healthcare and/or operations experience in a fast-paced healthcare environment providing administrative and operational support
• Confidence to own your role and propose solutions to be successful
• Bilingual - English/Spanish
• A results driven attitude with a proven track record of exceeding performance indicators
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
• Strong technical skills and comfort with utilizing multiple technology platforms simultaneously and comfortable troubleshooting software and hardware issues (as they arise)
• Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools)
• Requires a quiet, HIPAA compliant and internet connected space
• Dedicated to supporting and improving the care for many underserved populations

Responsibilities

• Own key Ops Support initiatives
• Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
• Schedule PCP and / or specialist appointments for our patients
• Coordinate with pharmacies (meds has been received, meds have been picked up, etc)
• Verify patient PCP and insurance (including prior auth requirements)
• Coordinate Release of Information
• Assist with non-urgent patient follow up and/or information collection

Benefits

• $22-23/hour ( depending on experience)
• Comprehensive health, vision & dental insurance
• 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc
• Monthly $100 work from home expense stipend for your WFH days
• Mileage/gas reimbursement for your on-site days, if applicable
• Opportunity for rapid career progression with plenty of room for personal growth!