SheWorks! is hiring a
Bilingual Sales Agent

Summary

The job is for a Bilingual Sales and Customer Service Agent in a World-Class Hotels and Resorts group. The role involves handling customer inquiries, promoting special offers, becoming an expert on properties, collaborating with other teams, and working remotely in Latin America and the Caribbean.

Requirements

• High School Diploma or Equivalent
• Minimum two years of sales experience, preferably within a call center
• Native/Bilingual English is a must. Spanish, Portuguese, or French a plus
• Solid ability to multi-task with strong computer navigation capabilities
• Exceptional listener with the skill to effectively communicate
• Strong computer proficiency and comfortable learning new computer applications
• Positive attitude, self-motivated, and energetic
• Must be flexible to work within call center hours and adapt to business needs
• The ability to work independently with little supervision
• Must have an office-like space with high-speed internet access and own a computer or laptop

Responsibilities

• Handle inbound and outbound calls from direct consumers, travel agents, and loyalty club members
• Assist guests in planning their dream vacations by understanding their preferences and tailoring recommendations accordingly
• Share insights on local attractions, hidden gems, and must-see experiences
• Leverage competitive edge to convert inquiries into bookings
• Promote special offers, packages, and exclusive deals to enhance guest satisfaction
• Maintain a positive and persuasive communication style to drive sales

Preferred Qualifications

Minimum 1-year experience in the travel or hospitality industry preferred

Benefits

This is a 100% remote position, open to candidates in Latin America and the Caribbean