Bilingual Service Broker, Customer Service

Summary

Join the Orbit team as a Bilingual Personal Lines Damage Insurance Broker - Customer Service and contribute to the evolution of our culture and brand.

Requirements

• AMF license
• A minimum of one year’s experience in personal lines automobile and property insurance
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders
• Superior time management, project management and organizational skills to manage competing priorities
• Intermediate knowledge of Microsoft Office Suite applications
• Ability to communicate in English and in French is required in order to collaborate and support customers and colleagues across Canada

Responsibilities

• Directs or responds to telephone inquiries and written requests
• Resolves product and service problems
• Attracts potential clients
• Prepares and drafts responses to routine correspondence
• Processes rewrites and remarkets following established new-business guidelines
• Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements
• Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required
• Provides quality service while adhering to customer service standards, keeping information confidential to protect operations
• Performs other duties within competence, as assigned

Benefits

• Competitive salary and bonus structure
• Industry-leading employer-paid group benefits that start on your first day
• Defined benefit pension plan
• 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
• Flexible work from home and hybrid options
• Opportunities for advancement