Customer Success Manager

Summary

Join Kinetic, a technology-driven workers' compensation insurance provider, as a Policyholder Success Manager. You will educate policyholders on Kinetic's wearable technology, tailor deployment strategies, manage key relationships, and present impact reports. This role requires significant travel (30-40%) throughout the Northeast US. You'll need 2+ years of experience in business operations or customer-facing roles and a bachelor's degree. Kinetic offers a remote position with a competitive salary, bonus, equity, and comprehensive benefits.

Requirements

• Must be located in the Northeast US
• Must be able to travel 30-40% of the time
• 2+ years of experience in business operations or customer facing roles
• Bachelor’s degree or equivalent
• Strong attention to detail, data driven, highly organized, and a quick, curious learner
• Motivated self-starter with problem solving and issue resolution skills
• Ability to think on your feet and thrive in a dynamic, start-up environment
• Can work in a fast paced environment and manage multiple stakeholders at once
• Effectively manage their time to ensure customer requests are handled in timely manner
• Efficiently communicate technical impacts to non technical audience

Responsibilities

• Educate Policyholders about Kinetic's wearable tech and its efficacy
• Tailor deployment strategies to individual Policyholders' needs
• Manage relationships with key members of Policyholders' teams (including business owners, operations leaders, etc)
• Present comprehensive impact reports on the effectiveness of Kinetic's wearable technology
• Coordinate additional resources across internal and external teams to manage Policyholders' total risk profile

Preferred Qualifications

• Bilingual in Spanish / English
• Degree in Workplace Safety

Benefits

• This is a remote position besides required travel
• $90k-$100k base salary + bonus and equity
• Fully distributed, remote team across all continental US time zones
• Choose your OS - employees can choose any computer they prefer
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off
• Parental Leave
• Pre-tax 401k contribution
• HSA with compatible health plans
• 20% off Kindbody services including fertility and family-building
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account