Remote Virtual Maintenance Technician

Summary

Join HappyCo, a company that values flexibility and support, as a Maintenance Technician who will assist apartment residents with minor maintenance and repair needs remotely.

Requirements

• A minimum of 5 years on-site residential maintenance experience
• Fluent verbal and written English language and grammar skills
• Basic computer skills, ideally with experience using Zoom and Google Docs or willingness/ adeptness to learn
• A strong understanding of the relationship between residents, property management, and maintenance staff
• Ability to understand and appropriately discern issue types and priority
• Adeptness at troubleshooting and resolving basic maintenance issues quickly
• An upbeat, outgoing nature with an authentic desire to help others

Responsibilities

• Provide residents of multi-family, single family and student homes with an exceptional level of service in each interaction
• Use Happy Force software to review and triage incoming tickets and assist residents virtually in resolving or collecting additional information
• Use your maintenance experience to coach residents through fixes via SMS and phone while following Happy Force’s standard operating procedures
• Communicate with property teams day to day on property operations and escalations
• Take inbound calls and determine if they are emergencies, escalating by using property specific standard operating procedures
• Walk residents through mitigation steps for a variety of maintenance emergencies in order to prevent property damage
• Partake in feedback sessions on product use
• Flexibility and ability to work different shifts as needed

Benefits

• Paid vacation and sick time
• Work from home stipend
• Company subsidized healthcare