HappyCo is hiring a
Maintenance Technician

Summary

The job is for a remote maintenance technician at HappyCo, who will assist apartment residents with their minor maintenance needs virtually. The employee must have 5 years of on-site residential maintenance experience and be fluent in both English and Spanish. The role offers a flexible work schedule and competitive pay.

Requirements

• A minimum of 5 years on-site residential maintenance experience
• Fluent verbal and written English language and grammar skills
• Basic computer skills, ideally with experience using Zoom and Google Docs or willingness/ adeptness to learn

Responsibilities

• Provide residents of multi-family, single family and student homes with an exceptional level of service in each interaction
• Use Happy Force software to review and triage incoming tickets and assist residents virtually in resolving or collecting additional information
• Use maintenance experience to coach residents through fixes via SMS and phone while following Happy Force’s standard operating procedures
• Communicate with property teams day to day on property operations and escalations
• Take inbound calls and determine if they are emergencies, escalating by using property specific standard operating procedures
• Walk residents through mitigation steps for a variety of maintenance emergencies in order to prevent property damage
• Partake in feedback sessions on product use

Preferred Qualifications

Fluent verbal and written Spanish language and grammar skills

Benefits

• Paid vacation and sick time
• Work from home stipend
• Company subsidized healthcare