Bilingual Phone Representative

Summary

Join a progressive medical practice as a Bilingual Phone Representative and make outbound calls to prospective patients, guiding them through the onboarding process and scheduling appointments. You will effectively communicate complex billing and insurance information, navigate difficult conversations, and ensure patients complete necessary post-call tasks. This role requires strong communication skills and experience in healthcare, with the potential for growth into a leadership position. The position is fully remote, based in the US timezone, and offers a salary of $1800-$2000 USD/month. This role is exclusively for candidates from Latin America. The practice provides comprehensive, multispecialty ADHD care.

Requirements

• Proven experience in phone sales or telemarketing
• Strong communication and interpersonal skills
• Ability to explain complex information clearly and concisely
• Demonstrated ability to manage workload and achieve sales targets
• Familiarity with CRM or sales software, telephony or customer service software (Zendesk), and collaboration tools like Google Suite and Slack
• Bilingual proficiency in Spanish and English required

Responsibilities

• Make outbound calls to prospective new patients
• Email and SMS communication may also be required depending on the patient
• Guide new patients through the onboarding process, addressing concerns or objections as they come up
• Effectively communicate complex billing and insurance information to families
• Navigate rejections or difficult conversations with potential clients
• Ensure patients complete necessary post-call tasks, such as reviewing consent forms or uploading diagnostic information
• Build feedback loops to keep Product + Engineering teams aware of technical issues or bugs
• Utilize CRM or sales software
• Work independently to meet sales targets