Bilingual Virtual Assistant

Summary

Join SiteCare as a Remote Bilingual Virtual Administrative Assistant and provide comprehensive administrative, operational, and customer service support to the company president. You will manage complex calendars, schedule meetings, handle leads, follow up on payments, conduct research, and create reports. Excellent communication and organizational skills are essential, along with fluency in English and Spanish. The position requires a Bachelor's degree, one year of administrative experience, and reliable technology. Benefits include a competitive hourly rate, profit sharing, microbonuses, and generous paid time off.

Requirements

• Exceptional fluency in both written and spoken English and Spanish, at a professional level (C1/C2 proficiency)
• Must be available Monday through Friday from 9 am to 5 pm Eastern US Time
• At least one year of administrative experience, ideally in a remote or virtual setting
• Bachelor’s degree from an accredited institution, demonstrating a solid academic foundation
• A quiet and distraction-free environment with a dedicated workspace
• Stable internet connection with a minimum download speed of 10 Mbps and upload speed of 2 Mbps
• Laptop or desktop computer with at least 8GB RAM and a 1.6GHz processor for optimal performance
• A high-quality headset for clear audio communication
• A smartphone for mobile communication and as a contingency tool
• Access to an alternative workspace in case of power or internet outage
• Secondary internet connection option, such as a mobile hotspot or MiFi device, to ensure uninterrupted workflow

Responsibilities

• Proactively manage complex calendars
• Schedule meetings across multiple time zones
• Optimize schedules to ensure a seamless workflow
• Schedule appointments for inbound leads
• Conduct follow-up communication to prequalify prospects
• Support the sales pipeline
• Contact clients with overdue accounts
• Foster timely payments while maintaining professionalism and rapport
• Perform thorough online research
• Deliver comprehensive, well-structured reports on diverse topics
• Provide outstanding customer service via email, phone, and chat by addressing inquiries promptly, professionally, and with a solutions-oriented approach
• Maintain accurate and up-to-date records through meticulous data entry and organizational practices
• Draft, edit, and format documents, spreadsheets, and presentations, ensuring professionalism, clarity, and consistency
• Plan and coordinate travel arrangements and itineraries, optimizing schedules and logistics for seamless travel experiences
• Monitor and manage email correspondence
• Prioritize messages
• Ensure timely responses to inquiries
• Execute a variety of administrative tasks with adaptability, ensuring efficiency and flexibility in meeting evolving needs
• Undertake additional responsibilities as required, tailored to the unique demands of each project

Benefits

• USD hourly rate: $6-8 per hour ($960-$1,408 per month)
• Quarterly profit share distribution
• Microbonus eligibility
• 20 days paid time off per year
• 8 US federal holidays as additional days off