Bilingual Virtual Medical Assistant

Summary

Join 20four7VA as a Bilingual Virtual Medical Assistant to support a telehealth practice. You will handle incoming calls, schedule appointments, facilitate communication between patients and providers, and manage administrative tasks. This role demands strong communication skills, attention to detail, and proficiency with telehealth platforms. The position requires fluency in English and Spanish and experience in a medical administrative role is preferred. The company offers competitive rates, weekly payments, paid time off, paid holidays, free training, and a supportive community.

Requirements

• Bilingual in English and Spanish (Required)
• Strong communication and interpersonal skills
• Highly organized and detail-oriented
• Comfortable with technology and able to quickly learn new platforms
• Ability to multitask and manage time effectively in a remote work environment
• Excellent customer service skills with a compassionate and patient-focused approach

Responsibilities

• Answer inbound phone calls and provide excellent customer service to patients
• Schedule, confirm, and manage telehealth appointments
• Serve as a bridge of communication between patients and healthcare providers
• Communicate clearly and effectively in both English and Spanish
• Use and maintain the Tebra platform for patient records, appointment scheduling, and data entry
• Assist patients with navigating the telehealth system and troubleshooting basic tech issues
• Perform data entry tasks, ensuring accurate and up-to-date patient information
• Handle other administrative support duties as needed

Preferred Qualifications

• Experience in a telehealth or medical administrative role preferred
• Experience using Tebra or similar EHR/telehealth tools is a plus

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you