Billing and Collections

Summary

Join Open Up Resources, a publisher of high-quality open educational resources, as a Billing and Collections Specialist. This remote, full-time, temporary position requires 3-5 years of experience in billing and collections with a strong customer interaction background. You will manage customer invoicing using Salesforce Billing, implement billing processes, and perform collections activities. Strong communication skills and proficiency in Microsoft Office Suite and Google Drive are essential. The role involves analyzing delinquency issues, supporting customers with payment methods, and maintaining strong customer relations. Accurate and timely invoicing, reduction in delinquent accounts, and monthly reporting are key deliverables. This is a non-benefited position.

Requirements

• 3-5 years of billing and collections experience, with a strong background in customer interaction
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Drive
• Ability to work independently in a virtual, fast-paced environment

Responsibilities

• Invoice customers using Salesforce Billing
• Implement processes for extending billing, managing documentation, and reducing accounts receivable days delinquent
• Perform regular reviews of open accounts to identify delinquent accounts
• Make outbound collection calls professionally to resolve overdue balances, maintaining strong customer relations
• Collaborate with the Billing and Collections Specialist to troubleshoot billing issues and ensure timely payment follow-up
• Analyze delinquency issues and discuss resolutions with management
• Support customers and vendors requesting EFT/ACH payment methods
• Handle new vendor setup and oversee the billing@ inbox
• Assist in setting up billing terms and payment plans for customers as needed
• Provide timely follow-up on payment arrangements
• Accurate and timely invoicing, with adherence to billing and collections processes
• Reduction in accounts receivable days delinquent
• Monthly reporting on collections status and key account updates to management
• Maintenance of customer and vendor relations, ensuring seamless operations within the billing@ inbox

Preferred Qualifications

Experience handling K12 education market clients